Refund Policy
Last updated: December 2024
100% Money-Back
Full refund if you're not satisfied with our service
30-Day Window
Request a refund within 30 days of purchase
Quick Processing
Refunds processed within 5-7 business days
We stand behind the quality of our service. If you're not completely satisfied with your document conversion, we'll make it right or give you a full refund.
Eligible for Refund
- Document conversion quality does not meet our stated standards
- Technical issues prevented successful document delivery
- Duplicate charges or billing errors
- Service not delivered within the promised timeframe
Exceptions
- Completed rush orders with expedited delivery
- Custom enterprise solutions with signed agreements
- Requests made after the 30-day refund window
- Abuse of the refund policy (multiple refund requests)
How to Request a Refund
- 1Contact our support team via email or the contact form with your order details
- 2Explain the reason for your refund request
- 3Our team will review your request within 24-48 hours
- 4Approved refunds are processed to your original payment method